COMPUTER MAINTENANCE SERVICE

AND OUTSOURCING

WHAT MAKES TRUSTWORTHY IT SUPPORT?

Good IT support builds good business. At EBS, we focus on building trust with our clients for a long and fruitful business relationship. When it comes to IT Support, we focus on supporting the people using the machines. Whether it’s your office router or your business’s data privacy, rest assured that EBS will redefine IT support for you!


We are proud to have >90% retention rate across more than 200 clients


RELIABLE IT SUPPORT GIVES YOU PEACE OF MIND

>10 Years Experience

Dedicated Help Desk & Manager

4 Hours Response Time

Convenient & Fast Service

Service Level Agreement

Single Point Contact

Reliable IT Support

Support is always just a call away. Reach out to our friendly help desk team to clarify an issue or arrange for our dedicated engineers to visit your office.

Technology Management

Great IT support demands sound technology management. We keep track of your IT assets to ensure your hardware & software are up-to-date & secured for. 

Disaster Recovery

Great IT support hinges on the ability to handle unforeseen circumstances efficiently. We specialize in data redundancy / replication and data recovery; on site and off site!

Risk Management

Prevention is always better than cure. Rest assured that MARZ will provide a systematic approach for identification, assessment and management of information security risks.

BENEFITS OF OUTSOURCING YOUR IT SUPPORT

1

Control and Reduces Business Costs

If your overall goal is to limit and to control business IT costs, outsourcing to a managed service provider (MSP) allows you to structure your support agreement to suit your budget. MARZ will ensure that your company’s entire system is centralized and secured. MARZ will also implement automated functions, which will allow tasks that someone originally had to do manually can now be done automatically.


2

Allows You to Get IT Solutions Tailored for Your Business

Does your in-house IT team have up-to-date understanding about data security, back-up solutions, WiFi solutions and PC and servers? If they don’t, your business may be losing its competitive edge. Outsourcing your IT to a reputable, locally based managed services provider like us gives your business:-

(a) The ability to focus on your new projects and/or scale existing projects effortlessly.

(b) Access to the latest technologies and expertise.

(c) Peace of mind that your data and security is being looked after 24/7, 365 days a year.


3

Dedicated IT Support Staff To Attend To Your Need With Guaranteed Response Time

If your small or medium business has an in-house IT team, it’s vital that they can respond quickly and efficiently. To keep your business competitive, all your IT resources must be available 24/7. But what happens if a server goes down on a public holiday and your in-house IT team isn’t available? Your outsourced IT Support Service Contract extends your skilled workforce with more knowledgeable staff regarding IT issues, who are more pro-active, self-reliant and empowered. These skills are important to have because your team will be able to prevent viruses and other issues that have the potential to compromise your entire system. In regards to long term investments, you get properly trained staff without the cost of constantly investing in upgrading their technical skills.


4

Helps Increase Your Business Productivity

If your small/medium business IT team attempts to cover all IT services and support themselves, it can waste valuable time and money. Outsourcing your IT to a managed services provider ensures:

(a) Increase productivity/efficiency through Best Industry Practice.

(b) Best Architecture.

(c) Best System Design.

(d) Minimized Down Time.

(e) Less Time/$$ Spent on IT skills acquisition  

MARZ CarePLUS – YOUR IDEAL IT SUPPORT SERVICES SOLUTION

MARZ understands the scope of IT Operations can be huge, and outsourcing all of it out can make any company nervous as you may feel it takes control out of your hands.

Hence, we have identified the simple aspect of IT Support Services as a beginning stage for the uninitiated or a staple requirement for the experienced company that is familiar with outsourcing their IT support but is looking for a higher level of customer satisfaction they feel they are lacking in at this moment.

MARZ CarePLUS is our IT Support Service package, which is professionally designed to fulfill most companies’ IT support need. 

OUR STRATEGIC PARTNERS